Support & Help
Answers to common questions, and how to reach us
💬
Live Chat
Available Mon–Fri, 8am–8pm ET (fictional hours)
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Call Us
1-800-555-0142 (fictional number)
✉️
support@northpeak.example (fictional address)
Frequently Asked Questions
Most applications receive a decision within a few minutes of submission. Some
applications are routed to manual underwriting review, which can take 1–3
business days in this fictional lab's timeline.
Yes — from the Statements page or from any application's
detail page, paste a link to a statement hosted elsewhere and NorthPeak will fetch
it automatically and attach it to your application. No file upload required.
Sessions in this training environment are illustrative only. In a production bank,
sessions would run over TLS and credentials would never be stored in plain
`localStorage` — this lab intentionally does things differently for teaching
purposes.
Transfers are shown on the Transfers page for
completeness, but are not wired up to any backend in this lab — no funds ever
move.
Password resets aren't implemented in this training build. Use one of the seeded
lab accounts listed on the sign-in page.